Refund and Cancellation Policy

Signum Hotel Academy reserves the right to refuse/cancel any order. Signum Hotel Academy at its sole discretion may cancel any order(s):

1. If it suspects a fraudulent transaction, or
2. If it suspects a customer has undertaken a transaction which was in accordance with their Terms of use earlier but wants to change in future for no specified reason
3. For any reason outside the control of the Signum Hotel Academy

Refund/cancellation policies applicable in the following conditions:

1. In case, the buyer cancels the order online before the course has been receipt has been ordered, the entire order amount will be refunded.
2. In case the course study material has been sent but has not yet been delivered to the buyer, the order can still be cancelled online. The refund will be processed, once we receive the notification for the mail not being delivered originally.
3. However, the course once delivered cannot be cancelled in any case.
4. In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded.
5. In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited
6. Signum Hotel Academy offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyers card/account
7. In case of part cancellations, the amount refunded will be corresponding to the part cancellation